Get in Touch

We actually read every message.

Three founders, one inbox. Whether it's a question about your build, a suggestion for improvement, or just something you want to say — it goes directly to one of us.

What's this about?

First Name

Last Name

Email Address

Order Number (if applicable)

Subject

Message

We'll send you a confirmation and reply within 48 hours. Usually much faster.

Message sent

We've received your message and sent a confirmation to your email address. One of us will be in touch within 48 hours.

Response Time

Within 48 hours

Usually much faster. We don't use support tickets.

Contact

✉

General & Customer Service
contact@aldwatch.com

📦

Order Notifications
orders@aldwatch.com
Automated order updates only

What to Expect

👤

You'll hear from one of the three founders directly — not a support agent or form response.

🔧

For warranty or quality issues, we fix it. No arguments, no hoops. Just let us know.

💡

Suggestions genuinely influence the product. Several current features came from customer feedback.

Assembly & Shipping

📍

Assembled in the United States
Location available on request

🕐

Build time is typically 1–2 weeks from order. Shipping adds 3–7 business days depending on location.